I999 believes gaming is entertainment, not a livelihood. Use our Responsible Gaming policy and tools to protect yourself and your family.
At i999, every player's wellbeing and peace of mind comes first. Responsible gaming means using gaming as a controlled form of entertainment — one where your time, money, and mental energy are all kept in balance.
Online gaming and betting can be a great source of entertainment when enjoyed responsibly, but losing control can seriously affect your personal and family life. i999 always wants you to play with a smile — and step away with one too, no pressure.
In Bangladesh, many people start gaming for fun but gradually find themselves facing financial pressure or wasted time. To help prevent this, i999 offers a range of effective protection tools that you can manage on your own.
Core principles: Gaming is always meant to be fun. If you lose, don't dwell on it — come back fresh the next day.
To enjoy gaming responsibly at i999, try following the guidelines below. These aren't rules you have to follow — they're mindful choices you make for your own good:
Keep in mind: Winning at i999 is exciting, but the experience itself is what matters most. Treat wins and losses the same way.
I999 provides these tools to help keep you safe, free of charge
Set daily, weekly, or monthly deposit limits from your account settings. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.
Set a daily limit on how long you play. Once the time is up, i999 will automatically log you out and send you a reminder to take a break.
If you need a short break, you can temporarily close your account for anywhere between 24 hours and 6 weeks. During this time, you will not be able to log in and will not receive any promotional messages.
If you feel your gaming habits are out of control, you can request a permanent account closure. Our support team will act within 24 hours.
View a full breakdown of your wins, losses, deposits, and withdrawals. Having clear information makes it easier to make the right decisions.
Our live chat support team is always ready to help with any gaming-related concerns or issues — without judgment and with genuine care.
If you notice any of the following signs, take them seriously right away and seek help if needed:
Spending is exceeding your set limit and putting a strain on essential household expenses.
You are staying up late, skipping meals, or neglecting your physical health because of gaming.
You're playing repeatedly to recover lost money and ending up losing even more.
You are hiding how much time or money you spend from the people close to you.
You feel restless, irritable, or down when you are not able to play.
You are borrowing money from friends, family, or financial institutions to fund your gaming.
If you answer "yes" to 3 or more of the following questions, it is time to seek help.
Do you find yourself thinking about gaming or betting all day long?
Do you find yourself spending more money than before to get the same level of excitement?
Have you tried to stop gaming but keep failing?
Is gaming affecting your work, studies, or relationships?
Are you turning to gaming to cope with low mood or loneliness?
Are you repeatedly trying to chase back money you've lost?
Are you lying to your family to hide your gaming expenses?
If you answered "Yes" to 3 or more: Please contact our support team or temporarily close your account.
Set your gaming limits in just a few steps
Log in to your i999 account and click the profile icon in the top right corner.
Go to your account settings, find the "Responsible Gaming" option, and click on it.
Deposit limits, session time, cooling-off, or permanent closure — choose the protection that works for you.
Confirm with the values you have set. Deposit limits take effect immediately, while session time limits apply from the following day.
Once your limit is activated, a confirmation message will be sent to your registered email.
Lowering a limit takes effect immediately, but increasing a limit requires a minimum 24-hour waiting period — this is in place to protect you.
Learn more about each protection tool
Decide in advance the maximum amount you are willing to lose over a given period. Once that amount is reached, the system will automatically end your session.
Set a maximum bet limit per game or session. This helps prevent placing large bets on impulse.
A popup will appear at set intervals (e.g., every 30 minutes) to show how long you've been playing and how much you've spent.
You can exclude yourself from the platform entirely for anywhere between 6 months and 5 years. Your account cannot be reopened during this period.
I999 strictly prohibits gaming for anyone under 18. Age is verified before accessing our platform, and identity must be confirmed with a NID or passport during account registration.
Mandatory Age Verification at Registration
ID verification on first withdrawal
Instant suspension of suspicious accounts
For Parents: If your child has been using i999, contact our support team right away. We will act promptly.
If you have children or teenagers at home, take the following steps:
Frequently Asked Questions About Responsible Gaming
I999 is always here for you. Join a safe gaming environment and play with peace of mind using our protection tools.