Data Protection Documentation

Privacy Policy – i999 Is Always Committed to Protecting Your Personal Information

I999 believes privacy is a fundamental right. This policy clearly sets out how your information is collected, used, and protected.

Last Updated: January 2026
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How we protect your data

A quick overview of i999's core pillars of privacy protection

Encrypted Data Storage

Your personal data is stored using SSL/TLS encryption, making it completely inaccessible to any third party.

Data Sharing Is Prohibited

Your personal data is never sold or transferred to any third party. Information is never shared with external parties except where legally required.

You Are in Control of Your Cookies

I999 uses a limited number of cookies solely to improve service quality. You can adjust your cookie settings in your browser at any time.

Regular Security Audits

Our systems undergo regular security audits. Any vulnerabilities are quickly identified and resolved to keep your data safe at all times.

Right to Erasure

You can request deletion of your personal data at any time. Subject to legal requirements, we will action your request promptly.

Marketing Communications Preferences

If you no longer wish to receive promotional emails or SMS, you can unsubscribe at any time. We respect your preferences.

Important: By using the i999 platform, you are considered to have read and accepted this Privacy Policy. If you have any questions, please contact our support team.

1What information we collect


I999 collects certain necessary information from users to keep its services running smoothly. We only collect what is genuinely needed to provide those services.

Information Collected During Registration
  • Full Name & Date of Birth
  • Email address and mobile number
  • Residential address & country
  • Password (stored in encrypted form)
Information Collected During Identity Verification
  • National ID (NID) or Passport Copy
  • Selfie or liveness verification photo
  • Payment Method Verification Documents
Automatically Collected Data
  • IP address and device information
  • Browser type & operating system
  • Platform visit times & activity logs
  • Gaming History & Transaction Data

Please Note: We never store your bank account password or full card number. Payment information is always processed through a secure third-party payment gateway.

2How we use your data


I999 uses collected data for specific, legitimate purposes only. We handle your information with the utmost care and respect for your privacy.

Purpose Types of Data Used Legal basis
Account management Name, Email, Password Contractual Requirements
Identity Verification (KYC) NID, passport, selfie Legal obligation
Payment Processing Mobile number & payment details Contractual Requirements
Fraud Prevention IP, device, transaction logs Legitimate Interest
Promotional Communications Email, mobile number Your consent
Service Improvement Usage patterns & activity logs Legitimate Interest

If your information is ever used beyond the purposes stated above, you will be notified in advance and your consent will be obtained where required.

3Data Storage & Security


I999 uses industry-standard technology and practices to keep your data secure. Our servers are hosted in protected data centers and monitored 24/7.

Our security measures
  • SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
  • Firewall Protection: Advanced firewall systems block all unauthorized access attempts.
  • Two-Factor Authentication: Two-factor authentication is available to secure access to your account.
  • Regular Backups: Data is backed up regularly to ensure no information is ever lost.
  • Staff Training: Data access is restricted to trained and authorized personnel only.
How Long We Retain Your Data

Your data is retained for as long as your account remains active. After account closure, certain information may be kept for up to 5 years for legal and regulatory purposes. Data is securely deleted after this period.

Our commitment: In the event of a data breach, i999 will notify affected users within 72 hours.

4Data Sharing & Disclosure


I999 never sells your data for commercial purposes. However, limited information may be shared in specific circumstances:

When Your Data May Be Shared
  • Service Provider Partners: Payment gateways, identity verification services, and game providers may receive limited data in order to deliver their services. They are required to comply with our Privacy Policy.
  • Legal obligation: Information may be provided in response to a court order or a lawful request from a government authority.
  • Fraud Prevention: Information may be shared with relevant authorities to prevent financial fraud or money laundering.
  • Business Transfer: In the event of a merger or acquisition, your information may be transferred to the new owner; however, this policy will remain in effect.

To be clear: i999 does not share your information with any advertisers or third-party marketing companies.

5Cookie Policy


I999 uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

Types of cookies we use
  • Essential cookies: Required for login sessions and security. Without these, the website cannot function properly.
  • Functional Cookies: Remembers your preferences such as language and display settings.
  • Analytics Cookies: Helps us understand which sections of the site are most visited — all data is fully anonymized.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the proper functioning of some services.

6Your rights


I999 believes every user should have full control over their own data. You can exercise the following rights at any time:

Your data rights

I999 gives you full control over your personal information

Right to Access Your Data

You have the right to view what information we hold about you and to receive a copy.

Right to Rectification

You can request a correction if any of your personal information is inaccurate.

Right to Request Data Deletion

In certain circumstances, you may request that your data be permanently and completely deleted.

Right to Restrict Processing

In certain circumstances, you may request that the processing of your data be temporarily suspended.

Right to object

You have the right to object to the processing of your data on the basis of legitimate interest.

Right to Data Portability

You have the right to receive your data in a machine-readable format and use it elsewhere.

Want to exercise your rights? Email us at [email protected] or reach out via live chat. We are committed to responding within 30 days.

7Minor Protection


I999 is for users aged 18 and above only. We never knowingly collect information from minors.

  • Age is verified at the time of registration.
  • If a minor's account is detected, it is immediately suspended and any collected data is permanently deleted.
  • If you believe your child is using i999, please notify our support team immediately.

A note for parents: We recommend using internet filtering software to restrict minors from accessing online gaming sites.

8Third-Party Services & Links


The i999 platform uses certain third-party services and technologies that form part of our core offering. These services are selected only after rigorous quality checks.

Who we work with
  • Payment Gateway: Approved mobile banking services including bKash, Nagad, and Rocket. These providers operate under their own privacy policies.
  • Game Providers: Live Casino, slots, and Sports Betting software providers receive only limited data necessary to operate the games.
  • Identity Verification Services: Approved third-party services may be used for the KYC process.
  • Customer Support Platform: For managing live chat and support ticket systems.

Before sharing any data with these partners, we verify that they comply with international data protection standards. They may only use the information for the specific purposes outlined in our agreement.

Note: When visiting third-party websites, those sites' own privacy policies will apply. i999 is not responsible for the data collection practices of external sites.

9Privacy Policy Updates


I999 may update this Privacy Policy from time to time. Changes may be made due to technological developments, new legal requirements, or improvements to our services.

  • Users will be notified of significant changes via email or in-account notifications.
  • Updated policies take effect from the date they are published.
  • Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
  • Check the "Last Updated" date at the top of this page to confirm whether any changes have been made.

We recommend visiting this page regularly to stay up to date with any changes.

10Contact & Complaints


For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

  • Live Chat: 24/7 live chat support is available on the website.
  • Email: [email protected]
  • Response Time: Usually within 30 days (up to 60 days for complex cases).

We take every request seriously and do our best to resolve it as quickly as possible.

Our commitment: Your privacy is i999's top priority. Your trust and confidence are our most valued asset.

General Inquiries

Frequently Asked Questions About the Privacy Policy

Absolutely not. i999 never sells your personal information to third parties. Our business model does not rely on data sales in any way. Your information is used solely to provide you with our services.

Even after account closure, certain data may be retained for up to 5 years for legal and regulatory reasons. All data is securely deleted after this period. To request specific data deletion, please contact our support team.

No. i999 does not store any bank card or mobile banking passwords or PINs. All payments are processed through secure, authorized third-party payment gateways.

Yes. Every promotional email includes an unsubscribe link at the bottom. You can also opt out of promotional communications through your account settings or by contacting our support team. However, important account-related notifications cannot be turned off.

Yes. In the event of a data breach at i999, we will notify affected users by email within 72 hours, clearly stating which data was impacted and what steps have been taken.
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Your data is safe — play with peace of mind

You've read i999's Privacy Policy. We never compromise on protecting your data. Go ahead and register safely — your best gaming experience awaits.

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